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FAQ

Frequently Asked Questions

 

Q: What is your airclay made of?

A: Our airclay is crafted from non-toxic plasticine with the addition of baking soda. This composition ensures a harmless, odorless, and environmentally friendly product.

 

Q: How does your airclay differ from playdoh?

A: Unlike playdoh, our airclay is non-greasy, exceptionally soft to touch, and leaves no residue. It offers a mess-free crafting experience, making it a delightful choice for creative activities.

 

Q: How long does it take for the airclay to dry?

A: The airclay air dries completely within 24 hours, providing a quick and convenient way to bring creations to life without the need for baking or other drying methods.

 

Q: Is your airclay safe for children?

A: Absolutely! Our airclay is made from non-toxic materials, making it safe for children. However, we strongly recommend parental supervision, especially for children aged 3 to 5.

 

Q: Can the airclay be consumed?

A: While our airclay is composed of non-toxic materials, it is crucial to emphasize that it is NOT intended for consumption. Please ensure children do not ingest the product.

 

Q: Do you offer customized party/birthday door gifts?

Yes, we're excited to announce that we are now offering personalized door gifts, featuring airclay!

At Hearty Play Fam, we understand the importance of making your special occasion truly unique. That's why we're delighted to introduce our new custom door gift service, incorporating airclay.

Our team is dedicated to creating bespoke door gifts that reflect your style and the essence of your celebration using this versatile and artistic medium. From selecting the perfect materials to crafting exclusive airclay designs, we'll work closely with you to ensure your gifts are one-of-a-kind and capture the magic of airclay.

Let us bring your vision to life and make your event even more memorable with airclay. Contact us to discuss your customization options and create the perfect door gifts for your celebration!

Simply drop us a DM our IG @heartyplayfam.sg, Whatsapp 86111831 or email to hello@heartyplayfam with the following details and we will get back to you with some proposed ideas!

  • The theme of the birthday party
  • Date of birthday party
  • Number of packs and budget per pack
  • Ideas you have in mind (if any)

 

Q: Do you do preorders? Can I reserve an item?

A: Preorders are only available for selected items and usually take up to 4 weeks to reach you.

 

Q: What methods of payment do you accept?

A: We accept credit cards, Grabpay, PayLah! and PayNow. 

  • For PayLah! and PayNow, payment details will be sent after your order is placed.
  • Payment has to be made within 24 hours after details have been sent, or your order will be automatically canceled, thank you!

 

Q: When will my order be shipped?

A: Orders are shipped 1 to 3 business days after the order is placed and will take 3 - 5 days to reach you.

 

Q: What are your delivery charges?

Currently, only delivery within Singapore is available at a flat rate of $4.90 per order on the website. For orders above $90, the courier fee is waived. (Exclude Sentosa and Jurong Island)

If you are looking to arrange for delivery to Sentosa and Jurong Island or outside Singapore, you may Contact Us to find out more.

 

Have a question that's not listed above?

Contact us at hello@heartyplayfam.com!